How to deal with “Uninstallation failed” messages when trying to upgrade to the latest version of the Advanced Admin Console AddIn
Yesterday I released version 0.5.2 of the Advanced Admin Console AddIn for Windows Home Server. As always I noted that you should UNINSTALL any previous version before installing the latest release. If you tried to install the latest version over an existing installation of AAC, you may find yourself now in a situation where you can’t uninstall the previous version (getting “Uninstallation failed” messages from the console) and also can’t install the new release (getting “Please uninstall previous version first” messages from the installer).
Please follow these steps to fix this issue:
- Establish a Remote Desktop Connection (RDP) to your server (if you don’t know how to do that, please see this short How-To).
- On your server, go to control panel –> Add/Remove programs. Find the entry for the “Advanced Admin Console AddIn” and click “Remove” to uninstall it. If you are prompted to reboot your server, really REBOOT YOUR SERVER before installing AAC again.
You can now install the latest AAC version from the console.
It’s very likely that now both (old and new) versions of AAC are now listed as installed in the settings dialog:
In order to clean up this mess you can use ASoft’s Addin Cleanup Tool. Download it and read the instruction from the Readme.txt (contained in the downloaded .zip file) carefully. You can use this tool to delete the orphaned addin entry for your previously installed AAC version (0.5.0 in this example).